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Case Study 1: Workforce Readiness Program

Case Study 1: Workforce Readiness Program

Setting:
A community college offers a Workforce Readiness Program for adults seeking employment after layoffs or career changes. The class includes English language learners, adults with limited digital literacy, and individuals with learning differences.

Challenge:
Many learners struggled with traditional instruction that relied heavily on text-based content and one-size-fits-all assignments. Some students were intimidated by technology, while others found the material too basic.

UDL Solutions:

  • Representation:
    Lessons were delivered using a mix of printed materials, short instructional videos, and live demonstrations. Icons and visuals were used to support text, and vocabulary lists were offered in multiple languages.

  • Action & Expression:
    Learners completed tasks through their choice of format—typed resumes, audio-recorded interview practice, or role-play with an instructor. Typing practice software with built-in text-to-speech helped learners with low literacy.

  • Engagement:
    Learners set personal employment goals and selected projects that aligned with their interests, such as creating a portfolio or researching a dream job. The instructor encouraged peer mentoring and celebrated small wins.

Result:
Learners showed greater confidence in using digital tools, reported feeling more prepared for interviews, and displayed increased motivation due to personalized learning options.