Learn about the Guest Service Gold®- Making Connections curriculum and its adaptability for all English language learners at an intermediate or advanced level. Engage in an interactive preview of activities focused on one of the seven key guest service elements, demonstrating how language and employability skills are seamlessly integrated. The session will also share effective […]

Creating accessible content can feel overwhelming at times, but it is important to remember that not everything has to be done at once. A scaffolded approach to learning and implementation can make the process more manageable. Even a few key changes can make a difference. In the beginning, the aim is not perfection, but improvement. […]