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DTSTART;VALUE=DATE:20250327
DTEND;VALUE=DATE:20250424
DTSTAMP:20260412T011853
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UID:10000785-1743033600-1745452799@valrc.org
SUMMARY:ESOL Basics: Instructional Strategies
DESCRIPTION:Course runs: 3/27/25 – 4/23/25 (4 weeks) \nRegistration Now Open for Instructional Strategies!
URL:https://valrc.org/event/esol-basics-instructional-strategies/
LOCATION:Online
CATEGORIES:Facilitated Online Course
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250423T140000
DTEND;TZID=America/New_York:20250423T151500
DTSTAMP:20260412T011853
CREATED:20250407T184508Z
LAST-MODIFIED:20250407T184508Z
UID:10000791-1745416800-1745421300@valrc.org
SUMMARY:Switchboard: Navigating Difficult Conversations with Clients​
DESCRIPTION:​​Newcomers often encounter complex and challenging situations as they adjust and integrate into society. Conversations with clients about these challenges can be particularly complicated given past trauma exposure as well as cultural differences. This workshop will offer best practices for navigating these sensitive and challenging conversations with a mutually respectful and trauma-informed approach. Participants will explore effective communication strategies through case scenario examples to develop skills for engaging clients productively.​ \nIS THIS WEBINAR FOR ME? \n​​This webinar is designed for service providers who want to bolster their communication skills\, particularly when discussing difficult topics with clients. This webinar will also be valuable for agency supervisors and organizational staff who interact with newcomers or support client-facing staff. ​ ​ \n\nWhile not a requirement\, Switchboard encourages participants to review the Switchboard guide Preventing Crises and De-escalating Difficult Situations with Newcomer Clients (2023) in advance of this training.​\n\nWHY SHOULD I PARTICIPATE?  \nAfter participating in this 75-minute session\, you will be able to: \n\n​​Recognize ongoing resettlement challenges\, including employment and housing barriers\, that require difficult conversations between clients and providers\nIdentify key communication skills and specific phrases that help maintain supportive\, respectful conversations for both clients and providers ​\nApply a trauma-informed and compassionate approach to current client and service provision challenges​\n\nRegister Here
URL:https://valrc.org/event/switchboard-navigating-difficult-conversations-with-clients/
LOCATION:Virtual
ATTACH;FMTTYPE=image/png:https://valrc.org/wp-content/uploads/2022/10/Switchboard.png
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DTSTART;TZID=America/New_York:20250423T153000
DTEND;TZID=America/New_York:20250423T163000
DTSTAMP:20260412T011853
CREATED:20250328T180230Z
LAST-MODIFIED:20250328T180230Z
UID:10000790-1745422200-1745425800@valrc.org
SUMMARY:Spanish GED® Open Discussion
DESCRIPTION:Join the discussion to talk with colleagues around the state about challenges\, successes\, promising practices\, and problem solving to support Spanish-language GED® programming. \nRegister here.
URL:https://valrc.org/event/spanish-ged-open-discussion/
LOCATION:Online
CATEGORIES:Online Open Discussion
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